Customer Service

When you have chosen your preferred shipping method, the calculated delivery time will be displayed at checkout. As soon as the package has left the warehouse, you'll get an email with the tracking information so that you can follow your order more accurately.

Please note that we reserve the right to extend the delivery time due to customs.

Orders below the required amount for free shipping, will get a calculated shipping cost in the checkout.

If you haven't yet received the shipment confirmation e-mail, it means that your package hasn't been dispatched. You will receive the e-mail as soon as your order has left the warehouse.

Please note that if you don't pick up your order and it's sent back to us, we do not stand for the shipping cost to resend it back to you.

In Australia, orders over 340 AUD can often be charged extra custom fees. We unfortunately have no control over this and do not stand for these costs.

We recommend you to contact the transportation company you plan on using in Australia directly, to seek information on how they calculate the fees and receive an estimation on what you may be charged. Kindly note that these costs are in addition to the 10% VAT that you have paid in our online store when purchasing your items.