Customer Service

When you have chosen your preferred shipping method, the calculated delivery time will be displayed at checkout. As soon as the package has left the warehouse, you'll get an e-mail with the tracking information so that you can follow your order more accurately.

Please note that we reserve the right to extend the delivery time due to customs.

Orders below the required amount for free shipping have a shipping cost that is calculated at checkout and depends on the chosen shipping provider and delivery method.

If you haven't yet received the shipment confirmation email, it means that your package hasn't been dispatched. You will receive the email as soon as your order has left the warehouse.

Please note that if your order is sent back to us, we won't stand for the shipping cost to resend it back to you.

For more information about potential fees, we kindly refer you to the transportation company or the customs in your country.