Customer Service
Extended return policy during the holiday season:
Orders placed after Nov 1st 2024 can be returned until January 8th 2025.
Last day to order before Christmas:
US: December 15th
Sweden: December 13th
EU/ Worldwide: December 13th
Last day to order before New Years:
US: December 23rd
Sweden: December 21st
EU/ Worldwide: December 19th
Do you ship to my country?
We ship to all countries in the world, except for Russia.
DELIVERY TIME
The delivery time varies and ranges between 1 to 7 working days, depending on your country, preferred shipping provider and delivery method.
When you have chosen your preferred shipping method, the calculated delivery time will be displayed at checkout. As soon as the package has left the warehouse, you'll get an e-mail with the tracking information so that you can follow your order more accurately.
Please note that we reserve the right to extend the delivery time due to customs.
SHIPPING COST
We offer free shipping on all orders over 295 USD.
Orders below the required amount for free shipping have a shipping cost that is calculated at checkout and depends on the chosen shipping provider and delivery method.
TRACK YOUR ORDER
To track your order, please use the tracking number that's included in the shipment confirmation email.
If you haven't yet received the shipment confirmation email, it means that your package hasn't been dispatched. You will receive the email as soon as your order has left the warehouse.
Please note that if your order is sent back to us, we won't stand for the shipping cost to resend it back to you.
CUSTOMS
We don't stand for any custom fees and are not responsible for any additional charges that might be associated with importation.
For more information about potential fees, we kindly refer you to the transportation company or the customs in your country.
SHIPPING PROVIDERS
These are the following shipping providers and delivery methods that we offer in each country:
Sweden
Budbee Home Delivery
Schenker Service
DHL Service Point
Budbee Box
Australia, Canada, New Zeeland, Switzerland, UK, Worldwide
DHL Express Worldwide
UPS Express Saver
Belgium, Denmark, Europe, Finland, France, Germany, Ireland, Netherlands
DHL Economy Select
DHL Express Worldwide EU
UPS Standard
New Zeeland
DHL Express Worldwide EU
UPS Express Saver
Norway
DHL Economy Select
DHL Express Worldwide
UPS Standard
United States
Express shipping - 2 days
Standard shipping - 2-5 days
Economy shipping - 3-8 days