Customer Service
DO YOU SHIP TO MY COUNTRY?
Yes, we ship to the UK from our Swedish warehouse.
DELIVERY TIME
The delivery time varies and ranges between 2 to 8 working days, depending on your shipping provider and chosen delivery method.
When you have chosen your preferred shipping method, the calculated delivery time will be displayed at checkout. As soon as the package has left the warehouse, you'll get an email with the tracking information so that you can follow your order more accurately.
Please note that we reserve the right to extend the delivery time due to customs.
SHIPPING COST
We offer free shipping on all orders over 150 GBP.
Orders below the required amount for free shipping, will get a calculated shipping cost in the checkout.
TRACK YOUR ORDER
To track your order, please use the tracking number that's included in the shipment confirmation e-mail.
If you haven't yet received the shipment confirmation e-mail, it means that your package hasn't been dispatched. You will receive the e-mail as soon as your order has left the warehouse.
Please note that if you don't pick up your order and it's sent back to us, we do not stand for the shipping cost to resend it back to you.
CUSTOMS
UK customers pay 20% VAT in store for orders under £135NET
For orders over £135NET, customers will be deducted a 20% estimate of VAT in store and pay this 20% VAT to DHL instead, when your package is on its way to you
UK customers only pay VAT and not DUTIES (please note that VAT and duties are different)
For further detailed information, please visit our Brexit tab above: https://djerfavenue.com/en-gb/customer-service/brexit-information/
For more information about potential fees, we kindly refer you to the transportation company or the customs in your country.
SHIPPING OPTIONS
We provide the following shipping options in the UK:
DHL Express Worldwide
DHL Express Economy
UPS Express Saver