CUSTOMER SERVICE
Beauty
Our haircare products are formulated and produced in Sweden. Please read more about our factories here.
Yes. All of our products are vegan, cruelty-free and certified by PETA.
Please note that we only ship Djerf Avenue Beauty to these countries:
United States
Canada
the United Kingdom
New Zealand
Australia
Iceland
Liechtenstein
Norway
Switzerland
All EU-countriesAustria
Belgium
Bulgaria
Croatia
Republic of Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Due to diverse global legislations and strict labeling laws, we regret that we cannot currently ship beauty products worldwide. Ensuring compliance in all markets is a priority for us, requiring significant time and effort.
We are actively exploring responsible ways to expand the countries we ship our beauty products to. To be notified when shipping to your country becomes available, please sign up for our mailing list.
All beauty products should be used strictly in accordance with their instructions, precautions, and guidelines.
Always check the ingredient list of the product to avoid potential allergic reactions.
Beauty products are best stored in a dark and cool place, not exposed to direct sunlight.
Avoid using your fingers or hands in the beauty formula containers, as this can affect the product and shorten its shelf life.
Keep containers tightly closed when not in use.
Our products have a shelf life of 3 years (36 months) unopened.
All of our beauty products have a symbol that looks like a can with an open lid on their packaging. This symbol indicates the shelf life of the product from the moment the product is opened, specified in the number of months (e.g., 12m means twelve months).
All Djerf Avenue Beauty products are formulated to be suitable for all hair types.
Please make sure to always check the ingredient list of the product to avoid potential allergic reactions. If you have concerns about an allergy, please consult with a professional healthcare provider before using our products.
All of our products are formulated and produced in Sweden by experienced chemists. All products undergo rigorous quality and safety testing to ensure the production of safe products with the highest quality.
We adhere strictly to European regulations to guarantee compliance with the highest standards.
Additionally, for products sold in the United States, we comply with FDA regulations, and in all other countries we sell to, we adhere to their respective regulatory standards.
Orders
Our prices are shown and charged in USD on the Rest of the world site.
Therefore, please make sure that you are on the correct site before you shop. You can find the shipping region selector in the top right corner (desktop) and in the top left corner as a pin-icon (mobile).
Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.
No, we can't cancel or make any changes to your order once it has been placed and confirmed.
Therefore, we kindly ask you to double-check your details before placing your order.
No, we can't cancel or make any changes to your order once it has been placed and confirmed.
Therefore, we kindly ask you to double-check your details before placing your order.
As of right now, you are on the Rest of the world site.
If you are based in one of the following countries, please change to the correct site:
US
Canada
Australia
New Zealand
Norway
Sweden
Denmark
Germany
France
United Kingdom
Austria
Ireland
Switzerland
European Union: choose this site if your country is not listed above, but is a member of the European Union. If your country is located in Europe, but not a member of the European Union, please pick the Rest of the world site.
Rest of the world: choose this site if you can't find your country above, and if your country is not a member of the European Union.
The reason for the different options are for shipping, taxes, etc.
To change sites, go to the shipping region selector:
On your phone – In the menu to the left and furthest down, you will find our shipping region selector.
On your computer – On the top right corner, you will find our shipping region selector.
Please note that you should only choose the EU site if your country is an EU member country. If your country is located in Europe but not a member of the European Union, please choose Worldwide.
For example, Switzerland is located in Europe BUT is not a member of the EU – pick Worldwide.
The reason for the different options are for shipping, taxes, etc.
If you can not find your package, we recommend you to firstly contact the transportation company to ask for a Proof of Delivery, as well as ask your neighbors/housemates if they have held the package on your behalf.
If you still cannot locate your package, we are happy to assist you further. Please email our Customer Service Team at contact@djerfavenue.com.
We always recommend our customers to sign for the delivery of their package.
PAYMENT METHODS
Credit card: Visa, Mastercard, American Express, UnionPay, Diners club, Discover, JCB, Maestro.
Paypal
Google Pay
Alipay
* If you have any questions regarding your Klarna order, please read their FAQ here.
Shipping
We ship from Värnamo, Sweden.
Our Swedish warehouse ships to all of our worldwide customers and our Canadian warehouse is currently only for the US, and does not ship to Canada or any other nearby countries.
We offer worldwide shipping and work with the following couriers:
DHL Express Worldwide (GOGREEN solution)
UPS Express Saver
Please note that depending on your shipping region, your selection of couriers may change.
Your order delivery will take between 2-8 days, depending on which shipping provider is being used and where in the world you live.
We offer free shipping for all orders over 195 USD. If you do not exceed this amount, your shipping cost and options will be displayed at checkout.
Please note that we are not responsible for the calculations and charges of any additional customs fees/taxes charged by the transportation company. For more information about these potential added fees, kindly contact the transportation company directly or the customs in your country for more information before placing your order.
If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can't locate your order, please email us at contact@djerfavenue.com and we’ll be happy to help.
On your phone – On the menu to the left you will find six different areas. Worldwide, Australia, United Kingdom, Sweden, Norway, European Union. If you are not in AU, UK, SWE, NOR, EUROPEAN UNION – please choose WORLDWIDE.
On your computer – On the top right corner, you will find six different areas. Worldwide, Australia, United Kingdom, Sweden, Norway, European Union. If you are not in AU, UK, SWE, NOR, EUROPEAN UNION – please choose WORLDWIDE.
Returns and exchanges
Items must be returned within 14 working days from receiving the package. The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.
To make a return, please fill out the return form here. When you have submitted your return form, we will email the shipping instructions to you in a separate email.
Once we receive your returned item at our warehouse, we conduct a thorough quality control check to ensure its condition. As soon as the item has arrived and passed our quality control, we promptly process your exchange order. This ensures that you receive your desired item in a timely manner, allowing you to enjoy your new purchase as soon as possible. Please note that you will receive an e-mail with a tracking link as soon as your exchange order has been shipped.
If you order a product that was bought to get a free item and wish to return the purchased item within the 14-day return window, you will also need to return the free item that came with the order. For example, if we offer a product for free like the Dream Scarf, along with the purchase of a Dream item, the Dream Scarf needs to be returned with the Dream item.
Please note that refunds will be issued to the original payment method and that the return shipping cost is 15 USD.
Yes, you can exchange your item to another size or color, permitted it is in stock at the warehouse. If the size you request is out of stock, please make a return.
We offer one (1) free exchange per order, please fill out the return form here.
Kindly note that our beauty products cannot be exchanged.
Yes, we offer one (1) free exchange per order.
Once we receive your returned item at our warehouse, we conduct a thorough quality control check to ensure its condition. As soon as the item has arrived and passed our quality control, we promptly process your exchange order. This ensures that you receive your desired item in a timely manner, allowing you to enjoy your new purchase as soon as possible.
Please note that you will receive an e-mail with a tracking link as soon as your exchange order has been shipped.
No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.
If you have received an item with defects or if you have received the wrong item entirely (wrong size, color, or product) from what you have ordered, please read more here.
Sizing
Choosing a size is unique to everyone. Therefore, we provide handy size guides for each individual product to make the process easier for you.
To find the size guide, go to the product and click on the “Size Guide” link that is located near the size range to get the exact measurements.
If you want to read more about our size guide, please check click here.
If you need further assistance, we are happy to help you at contact@djerfavenue.com.
Our size guides include a photo that demonstrates how and where to measure each garment correctly. Measurements are shown in inches/cm when the garment is laying flat, multiply x 2 to get full measurement all around.
To get the specific measurements for a product, visit the product you are interested in and locate the size guide-link that is close to the size range.
Bedding sizes differ from country to country. Therefore, we have written the exact measurements in both inches and centimeters for all bedding sizes. Click on “Size Guide” to access. We recommend you to measure your current bedding and compare to see what will be best for you.
If you would like further advice, we are happy to help you at contact@djerfavenue.com.
Restocks
To check when and what item is restocking, please take a look at our Coming Soon page in our menu. By selecting one of the items that are shown, you may see the date/month in which the product will be either restocking or launching. If there is no date/month posted, we do not have a set date just yet.
If an item or a specific size is sold out, you will have the option to sign up to get notified when the product is in stock again.
To get a restock notification for the chosen item, go to the product on the website and tap the sold out size that you are interested in and enter your email address.
Now you will be notified by email if and when any new stock is uploaded to the website.
We recommend keeping an eye out on our socials @djerfavenue for any and all news related to upcoming restocks and launches, as the date and time will also be provided.
Drops
Our drops typically occur at 16:00 CET in which the date will always be provided beforehand on the Coming Soon Page and on our socials.
We kindly ask that you convert 16:00 CET to your personal time zone. If you are not sure how to do so, we recommend visiting a common conversion website where you can view your local time zone online.
Please keep an eye out for drop dates on our socials @djerfavenue where we share a countdown of upcoming launches.
General
You are always welcome to get in touch with our Customer Service Team at contact@djerfavenue.com. We are happy to assist you with any inquiries or questions you may have. The working hours of our team are 08:00-17:00 CET and 9AM-5PM, New York. Our team only works Monday-Friday.
To learn how to best care for your garments, please click on the link "Fabric Care" here or in the footer for more information.
Our website can be read in English, German, French, Swedish, Norwegian and Danish. Please choose your shipping region and preferred language in the site selector, located in the top right corner (desktop) or in the top left corner on the pin-icon (mobile).