Returns & Exchanges
We really hope that you love your Djerf Avenue items as much as we do. If you do wish to make a return or exchange for any reason, please fill out the return form below. Please only submit 1 form even if you are returning multiple items from different orders. If you wish to return more than 5 items, use the form multiple times. When you have submitted your return form, we will email a pre-paid return label to you. Attach the label for the return shipment to your package and leave it at your nearest drop-off point. If you receive an incorrect or damaged item, please contact our customer service at [email protected] team immediately instead of filling in the return request form. We will process returns & exchanges within a few business days of receiving the item(s). Please include a photo of the item and we can advise you on how to proceed. For further information, read more here
Unfortunately, our return/exchange process may be delayed at the moment. We are growing so rapidly and our warehouse staff & customer service team are doing their very best to speed up the process for you. Thank you for your patience!
/ Djerf Avenue Team