Free delivery on orders over $200
Fast & climate compensated shipping
Secure payments

Frequently Asked Questions

For further questions please email [email protected]

Orders

What currency are your orders in?

Prices are shown and charged in either SEK, USD, GBP, AUD, EUR or NOK. We have different main sites, if you are from either of these countries (Sweden, UK, Australia, European Union or Norway) you will be directed to your main site. If you are from a country other than the ones listed you will be directed to the Worldwide website and the currency will be USD.

How do I know what size to order?

Our sizing runs from XXS to XXL. We have a handy size guide tailored to each item on the product pages and images of all our models wearing different sizes in the collection. Every model is wearing their regular size. Most pieces can be worn in smaller or bigger sizes depending on how you want them to fit but if you have any questions about sizing just email or dm us on Instagram and we can help!

I want to change or cancel my order, is that possible?

If your order has not been shipped we can cancel it, please place an email to [email protected] to proceed. If the order has been shipped we will not be able to cancel it. We cannot make changes to any orders once they have been placed. Please check that the item(s) in your cart are correct before ordering.

Can I change my shipping address?

Please email [email protected] right away. If your order hasn’t been shipped there is a chance that we can change it but it’s not a guarantee. If it has been shipped you will need to get in touch with our shipping services to change your address and redirect your package.

What is the status of my order?

Once your order has been shipped you will receive an email with a tracking number – please use this to track your order.

I cannot find my country when checking out?

Please make sure that you have chosen the correct website to shop from in the country menu before you start shopping. Please note that you should choose the European Union if your country is an EU member country. If your country is located in Europe but not a member of the European Union, please pick Worldwide.

For example, Switzerland is located in Europe BUT is not a member of the EU – pick Worldwide.

The reason for this is different shipping options, tax, etc.

Returns

What is your return policy?

Items must be returned within 14 working days of receiving your order. Goods returned must be unused, clean, and with the safety tag on and intact.

For returns without exchange, the customer is responsible for the cost of shipping. Please note that we do not stand for customs costs, so the package needs to be sent as a return. If you send from a country outside of the EU, make sure to include a commercial invoice for customs.

Make sure to get a tracking number when you send your return and make sure to use a signed-for service. We can’t refund your returned item if we don’t receive it at our warehouse. 

Can I exchange my order/size?

Yes, you can. Please email us at [email protected] to get a pre-paid return label and a commercial invoice for customs. Please provide your order number in your email.

If we have the item you want to exchange into in stock, we can set it aside for you until we receive your return.

 

Do you refund shipping costs?

We do not refund shipping costs when returning items. If you receive an incorrect or damaged item, we will, of course, refund the return shipping costs so you can receive the correct item. Please note that duties and taxes on orders shipped outside the EU can not be refunded.

Shipping

Where do you ship from?

We ship from our warehouse in Borås, Sweden.

What shipping options do you provide?

We offer worldwide shipping with the below couriers depending on which country you shop from.

  • DHL Express (GOGREEN solution)
  • UPS
  • FedEx
  • Schenker
How long will it take for my order to arrive?

Depending on which courier is being used it will vary from 1-8 days depending on which country/courier you use.

How much does shipping cost?

We offer free shipping for all orders over 200USD. If you do not exceed this amount your shipping cost and options will be displayed during checkout. 

What if my order hasn’t arrived?

Email us and we’ll be happy to help you locate your order – [email protected]

I can't find my country when shopping

On your phone – On the menu to the left you will find six different areas. Worldwide, Australia, United Kingdom, Sweden, Norway, European Union. If you are not in AU, UK, SWE, NOR, EUROPEAN UNION – you should choose WORLDWIDE.

On your computer – On the top right corner, you will find six different areas. Worldwide, Australia, United Kingdom, Sweden, Norway, European Union. If you are not in AU, UK, SWE, NOR, EUROPEAN UNION – you should choose WORLDWIDE.