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Returns & Exchanges

What you need to know

We really hope that you love your Djerf Avenue items as much as we do. If you do wish to make a return for any reason, here is what you need to know:

Items must be returned within 14 working days of receiving your order. According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods. In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

Goods returned must be unused and in the original packaging with the safety tag on and intact. Returns that are damaged, soiled, or altered may not be accepted and may be sent back to the customer.

How to make a return

To make a return, please fill out our return form hereWhen you have submitted your return form, we will email a pre-paid return label to you. Attach the label for the return shipment to your package and leave it at your nearest drop-off point. As we do not offer free returns, the cost of the return will be withdrawn from the refund. The cost for the return shipment is 150 NOK.

Please save your tracking number for the return. We also recommend obtaining proof of postage for your records.

If you like to change the address from the original order, please email [email protected]

How to make an exchange

You can exchange your item for any size (permitted it’s in stock) and we will send the exchange back to you at no extra charge, just fill out the return form herePlease note that due to environmental reasons we only offer free exchanges once.

We will process exchanges within 2-3 days of receiving the item(s) and we will contact you as soon as your exchange has been dispatched from our warehouse.

If you receive an incorrect or damaged item, please contact our customer service team immediately. Please include a photo of the item and we can advise you on how to proceed.

We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.

For any other queries please contact [email protected] for assistance.

What about customs?

All prices displayed on Djerf Avenue’s website are subject to VAT by applicable law.

From 22 May 2020, Norwegian customers pay Norwegian VAT (25%) directly in our online store and thus do not have to wait for an invoice for customs administration and VAT from the shipping company.

How long does it take to get a refund?

Refunds will be processed back to the original payment method. We will process returns within 2-3 days of receiving the item(s) and refunds may take up to 10 business days to complete, depending on your bank.