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Frequently Asked Questions

For further questions please email [email protected]

Orders

What currency are your orders in?

Prices are shown and charged in either SEK, USD, GBP, AUD, EUR or NOK. We have different main sites, if you are from either of these countries (Sweden, UK, Australia, Europe or Norway) you will be directed to your main site. If you are from a country other than the ones listed you will be directed to the Worldwide website and the currency will be USD.

How do I know what size to order?

Our sizing runs from XXS to XXL. We have a handy size guide tailored to each item on the product pages and images of all our models wearing different sizes in the collection. Every model is wearing their regular size. Most pieces can be worn in smaller or bigger sizes depending on how you want them to fit but if you have any questions about sizing just email us and we can help!

I want to change or cancel my order, is that possible?

If your order has not been shipped we can cancel it, please place an email to [email protected] to proceed. If the order has been shipped we will not be able to cancel it. We cannot make changes to any orders once they have been placed. Please check that the item(s) in your cart are correct before ordering.

Can I change my shipping address?

Please email [email protected] right away. If your order hasn’t been shipped there is a chance that we can change it but it’s not a guarantee. If it has been shipped you will need to get in touch with our shipping services to change your address and redirect your package.

What is the status of my order?

Once your order has been shipped you will receive an email with a tracking number – please use this to track your order.

I cannot find my country when checking out?

Please make sure that you have chosen the correct website to shop from in the country menu before you start shopping. Please note that you should choose the European Union if your country is an EU member country. If your country is located in Europe but not a member of the European Union, please pick Worldwide.

For example, Switzerland is located in Europe BUT is not a member of the EU – pick Worldwide.

The reason for this is different shipping options, tax, etc.

Returns

What is your return policy?

Items must be returned within 14 working days of receiving your order. Goods returned must be unused, clean and with the safety tag on and intact.

For returns without exchange, the customer is responsible for the cost of shipping. Please note that we do not stand for customs costs, so the package needs to be sent as a return. If you send from a country outside of the EU, make sure to include a commercial invoice for customs.

Make sure to get a tracking number when you send your return and make sure to use a signed-for service. We can’t refund your returned item if we don’t receive it at our warehouse. 

Can I exchange my order/size?

Yes, you can. Please email us at [email protected] to get a pre-paid return label and a commercial invoice for customs. Please provide your order number in your email.

If we have the item you want to exchange into in stock, we can set it aside for you until we receive your return.

Do you refund shipping costs?

We do not refund shipping costs when returning items. If you receive an incorrect or damaged item, we will, of course, refund the return shipping costs so you can receive the correct item. Please note that duties and taxes on orders shipped outside the EU can not be refunded.

Shipping

Where do you ship from?

We ship from our warehouse in Borås, Sweden.

What shipping options do you provide?

DHL Service Point.

Schenker Ombud.

How long will it take for my order to arrive?

Shipping within Sweden: 1-3 working days (depending on if you choose DHL Express or not)

How much does shipping cost?

We offer free shipping for all orders over 2 000 SEK. For orders below this amount costs are as follows:

Shipping cost within Sweden: From 75 SEK. 

SURPRISE!!! Favorite Pants Grey are now restocked in ALL SIZES 🤍 hurry to our website to get your pair!!
angel @nataliesole in hers x
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want to know our teams favorite items?
this is Mimmi’s go-to look, head over to our story to see the rest! 🦋
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nothing like a crisp white shirt..🤍 *pro tip* size up and wear under any knit or sweater! ...

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wearing our Everyday Tank Top under all my outfits, literally, every day..💐 ...

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double blazer action by @tylahali 🤍 get this combo now! #djerfaveangels ...

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who else got our Breezy Shirt Pink yesterday? ☁️ if not, get yours now!! loving this styling by angel @kristenledwards #djerfaveangels ...

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OUR RESTOCK IS LIVE ☁️ hurry to our website to get your items!! x ...

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what are you getting from today’s restock?🤭 ...

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