Due to Brexit, it’s at the moment a bit more complicated to send packages to the UK from the EU.
We’re working every day to make the process for you smoother.
Since UK left the EU the free trade that is within the EU is now not applicable. But since we produce all of our products in the EU we have a free trade agreement. So you shouldn’t pay any customs/toll fees. If you do they handle the package wrong. Reach out to the transportation company and let them know it’s not correct. The only cost you should pay is the VAT import fee if your order value was over 135£ net (162£ with tax). There might be some admin cost connected to that import fee.
Brexit Contact Form
If you have any further questions about Brexit and your order to UK, please send us an email through the contact form below.