Free delivery on orders over £170
Fast & climate compensated shipping
Secure payments

Deliveries

We hate waiting for lots of things, especially the delivery of cute clothes! We want you to wear and love your Djerf Avenue pieces straight away, so here are the basics of our shipping and delivery. Please note that delivery delays may occur due to covid-19.

 

Shipping Provider

Our UK delivery option is DHL, FedEx and UPS.

We ship every package with DHL Go Green and we climate compensate the other alternatives.

Delivery time and shipping cost.

We want you to get your order as soon as possible. We, therefore, try to send your goods so you have them within:

  •  1-5 working days (depending on your chosen delivery method)

We reserve the right to extend the delivery time due to customs.

How do I track my order?

You will receive a tracking number by email for your order, please use this to monitor your shipment so you get it right away. If your package is returned to us we do not stand for the shipping cost to resend your items.

How much do I pay for shipping?

Free delivery on orders over £170

The price for shipping may vary depending on your address (country) and shipping option. The shipping price and options will be displayed at the checkout. 

VAT & Brexit?

Due to Brexit, it’s at the moment a bit more complicated to send packages to the UK from the EU.

We’re working every day to make the process for you smoother.

 

 

For now, we’re taking out VAT (20%) in our UK-shop. This means you shouldn’t have to pay import VAT when receiving your package. We’re noticing some customers still have to pay the import VAT. What we recommend first hand is to contact the transportation company that delivered your package and let them know you’ve already paid TAX and see if they can remove the VAT cost. If they can’t help you, you can email us at [email protected] with the receipt and we’ll refund you for the VAT you paid in our store.

Since UK left the EU the free trade that is within the EU is now not applicable. Therefore you may have to pay customs duties (toll) on the packages from us over 135£ NET (excluding VAT and shipping etc.). Orders below 135£ in net value shouldn’t cost any extra in both customs duties and VAT. However, we’re looking into if it’s possible to send it duty-free. But for now, we haven’t found a way to do it. Some instances say it’s possible and some say that you can’t.

* VAT (taxes) – You’re paying VAT on our website and therefore you shouldn’t pay the import VAT when receiving your package.

* Custom duties (toll) – At this point, you may have to pay duties on orders over 135£ NET (excluding tax and shipping, etc). Our impression is that orders below 135£ should be free from any customs charges and VAT since you already paid VAT. We’re working on a solution to ship it to you duty-free regardless of the value of the order.

Brexit Contact Form

If you have any further questions about Brexit and your order to UK, please send us an email through the contact form below.