Customer Service
What you need to know
We really hope that you love your Djerf Avenue items as much as we do. But if for some reason, you would like to make a return, please read the following before you proceed:
Returns must be done within 14 calendar days of receiving the order. As a customer you have a right of withdrawal for 14 days after receipt of the goods, according to the Distance and Home Sales Contracts Act (2005: 59). In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.
Any returned beauty products must be unused and intact within the original packaging to be eligible for return.
Your right to withdrawal does not apply in relation to such products that have been produced according to your special requirements, e.g. products with a customized variation, print, or sewing made on your request, such as personalized monograms or additional laces, nor to products that cannot be returned due to health or hygiene reasons (e.g face masks or underwear).
If you order a product that was purchased to receive a free item and wish to return the purchased item within the 14-day return period, you must also return the free item that came with the order.
If you've received an incorrect or damaged item, please read "How to make a claim" below.
How to make a return
If you would like to make a return, please click here to proceed and you will be directed to our service for returns. Please follow the steps and don't forget to choose the return tab at the top.
When the form has been submitted, we will come back to you in a separate email with further instructions.
Please note the following:
We do not stand for the return shipping cost* and it will be deducted from your refund.
We're unable to accept returns beyond the 14 days of your receipt and anything sent to us after the 14 days may be rejected and returned back to you.
Your right to withdrawal does not apply in relation to such products that have been produced according to your special requirements, e.g. products with a customized variation, print, or sewing made on your request, such as personalized monograms or additional laces, nor to products that cannot be returned due to health or hygiene reasons (e.g face masks or underwear).
If you have ordered a product that was bought to get a free item and wish to return the purchased item within the 14-day return window, you will also need to return the free item that came with the order.
When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.
* The return shipping cost is 90 DKK
If you need help with your return, please email us at contact@djerfavenue.com for assistance.
How to make a claim
If you have received an item with defects or if you have received the wrong item entirely (wrong size, color, or product) from what you have ordered, please click here and follow the steps to make a claim. Don't forget to attach a photo of the defect and choose the claim tab at the top.
When your complaint has been submitted, we will come back to you in a seperate email with further shipping instructions.
Please note the following:
When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.
If you need help with your claim, please email contact@djerfavenue.com for assistance.
Store credit
We do not offer store credit in replacement of a refund at this moment, but please know that we're currently working on a solution.
How long does it take to get a refund?
We will issue a refund as soon as we have received and processed your return. Refunds may take up to 10-14 calendar days after the arrival of the package and the refund will be processed back to the original payment method.