Customer Service

Welcome to Djerf Avenue Corporation (“Djerf Avenue”) and our website, djerfavenue.com/en-us (the “Website”). These Terms and Conditions (the “Terms”) apply when you as a consumer, place an order through or use djerfavenue.com/en-us and associated pages. These Terms constitute an agreement between you and Djerf Avenue, 150 N. Michigan Ave., Ste. 1950, Chicago, IL 60601, and by placing an order through or by using the Website you agree to these Terms. We ask that you carefully read the Terms before further use of the Website.

All purchases made through the Website are intended for non-commercial use only and by placing an order through the Website you confirm that you are an end consumer. Upon suspicions of you purchasing for commercial use, Djerf Avenue reserves the right to request proof of you being an end consumer and to deny or cancel your order until such proof has been provided by you.

You must be at least sixteen (16) years old to use the Website. By using the Website, you represent and warrant that: (a) all information you submit during account registration is truthful and accurate; (b) you will maintain the accuracy of such information; and (c) your use of the Website does not violate any applicable law or regulation. Your account may be terminated and deleted without warning if we believe that you have misrepresented your age.

You may set up a user account on the Website. You will need to provide a password, username, and other information such as your name and email address. You are solely responsible for keeping your account information confidential. You may not transfer, sell, assign, or sublicense your account to any third party. You are solely responsible for all usage or activity on the Website that occurs under your user account, including. You agree to notify us immediately of any unauthorized use or any other breach of security on your account. We will not be liable for losses incurred as a result of an unauthorized use of a password or account.

When shopping on the Website, we will process some of your personal data in order to carry out your purchase. We may also use cookies and similar techniques to enhance your experience of the Website.

You can read more about how we process personal data in our Privacy Policy and our use of cookies in our Cookie Policy.

The prices on the Website are shown in US Dollars (USD).


Please note that the delivery costs are not included in the prices for the products. The delivery costs are shown in connection with the shipping methods at the checkout stage.


If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be canceled. Djerf Avenue always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a canceled order, we will refund the amount to you.

Product availability is not guaranteed as it may be low in stock. If a product is out of stock, Djerf Avenue has the right to cancel the purchase and issue a refund. We will notify you of a refund or if a similar product is available.

Please make sure that you have read and understand the Terms before you place an order.


Before placing your order, you will be given the opportunity to review your selected products, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until your order has been accepted by us.


If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such a case, you will be required to re-enter your selection of products (as available) to the shopping bag.


Should you have any problem with placing an order on the Website, please feel free to contact us at contact@djerfavenue.com.

After submitting your order, we will send you an automatic order confirmation via e-mail to confirm that we have received your order. Please note that the order confirmation e-mail is an acknowledgement that we have received your order and is not and acceptance of the order.

Please note that all orders placed by you are subject to acceptance by us. We may, at our own discretion, choose not to accept your order for any reason whatsoever without any liability. Non-acceptance of an order may, for example, occur as a result from one of the following situations:


(1) The ordered product is out of stock;

(2) Inability to obtain authorization of payment;

(3) An error within the product information, including price or promotion;

(4) Suspicion of any fraudulent activity.

Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order.


Please note that Djerf Avenue does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you as soon as possible, by phone or e-mail. If we have already received payment for the order, we will refund the amount to you.

We ship our products within the United States and the estimated delivery date depends on your location and the shipping method that you choose.


Please note that the estimated delivery time does not take into account possible delays caused by payment authorization, stock availability, weather, or other transportation-related delays.


In the event that Djerf Avenue fails to deliver your order within 30 days, you may have the right to cancel your purchase. If you wish to cancel your order, you must contact Djerf Avenue’s customer support at contact@djerfavenue.com. A cancellation is not valid until you have received a confirmation from Djerf Avenue. In the event that the item has already been processed, you are obligated to receive the order.


If your product has been damaged during transport, you must report it as promptly as possible to Djerf Avenue’s customer support. Djerf Avenue’s responsibility for errors in connection with delivery is limited to what is set out in these Terms.

You cannot return products that have been customized according to your special requirements or which are clearly tailored to your personal wishes, e.g. products with a customized variation or print or sewing made on your request, such as personalized monograms or additional laces. You also cannot return products certain products to health or hygiene reasons (eg. Face masks).

We reserve the right to refuse or cancel any order you place on the Website, including for pricing errors. We reserve the right to limit quantities on orders placed by the same account, on orders placed by the same method of payment, and on orders that use the same billing or shipping address. We reserve the right to, in our sole discretion, prohibit purchases of any products to resellers, dealers, and distributors.

Our payment provider is Adyen. We accept credit cards such as VISA, Mastercard, Discover, Maestro, American Express, Paypal, iDeal Payments, Sofort and Klarna (read more about Klarna’s payment conditions here). If your choice of payment method is not working at the time of your purchase, Djerf Avenue reserves the right to change the payment method.


In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


We also accept e-gift cards issued by Djerf Avenue.

Djerf Avenue offers e-gift cards issued by Djerf Avenue (“E-gift Cards”).

E-gift Cards are valid as a payment method on our Website and may be used as full or partial payment of your purchase. If your selected products exceed the value of your E-gift Card, you will have to add an additional payment method in order to complete the purchase and place your order.

Djerf Avenue may offer you to take part in campaigns where other terms and conditions may apply. Such terms and conditions apply as long as the campaign is active and for the specific products specified by Djerf Avenue in connection with the campaign. We reserve the right to at any time cancel a campaign, upon cancelation or expiration of a campaign these Terms will apply. A campaign including only specific items on the Website will last for a limited time and while supplies last.

After a purchase on the Website has been made, Djerf Avenue will not make any adjustments to the amount paid by you, unless you have received the wrong price due to technical issues/errors on the Website.

All beauty products should be used strictly in accordance with their instructions, precautions, and guidelines. You should always check the ingredients for the product to avoid potential allergic reactions. Use of the Website or Djerf Avenue’s marketing of the beauty product is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any Products or information received from the Website or Djerf Avenues’ other marketing channels before using or relying on them. Djerf Avenue does not give or intend to give any answers to medical-related questions. Please refer to your doctor or a health care practitioner for all medical questions, concerns, and decisions regarding the possible treatment of any medical condition. If you have had an allergic reaction to a product you purchased from Djerf Avenue, please contact professional medical advice. In addition, please contact Djerf Avenue. We never record information about your health or make recommendations about your health or allergic reactions, but your information will be useful for our further investigation.

Djerf Avenue has no responsibility in relation to errors in images, product description or technical specifications, incorrect prices or discount codes and price adjustments (such as changes in prices from suppliers), or inaccurate information regarding whether an item is in stock set out on the Website. Djerf Avenue has the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you have ordered, we will notify you and await your approval of the corrected price before continuing with the order.


All pictures on the Website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product’s exact appearance, features, color, or origin.


Djerf Avenue is not liable for any damage on other items caused by your use of the purchased products or any loss suffered by you caused by the same provided your use has been made in accordance with any applicable user guidelines and with proper care. You are responsible for a product being non-defective before use.


Our liability to you for any loss or damage arising in connection with your order on the Website is limited to the total amount of your order. Djerf Avenue has no liability for indirect losses.

The Website and all the content on it are owned by Djerf Avenue or its licensors. The information and all content are protected by intellectual property and marketing laws. This means that the trademarks of Djerf Avenue, logos, trade names, images, graphics, designs, layout, and information about products, services, and all other content (excluding user generated content) may not – except for personal and non-commercial purposes - be copied or used without written approval from Djerf Avenue. However, please note that the Website may contain links to other websites beyond Djerf Avenue’s control. Djerf Avenue cannot be held liable for content or privacy policies of such third-party websites.

All products sold through the Website remain Djerf Avenue’s property until full payment has been received. All attempts at fraud will be reported to the authorities. Djerf Avenue reserves the right to cancel a purchase if fraud is suspected.

Djerf Avenue shall not be liable for any damages, loss, or penalties caused by the non-performance in accordance with these Terms due to circumstances out of its control including but not limited to in case of war, warlike events, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural catastrophes or similar event, technical problems, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors due to circumstances stated herein. If such circumstances occur, we will try to inform you.

If any part of these Terms is held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms; instead, the invalid terms and conditions shall be replaced with the terms in order to give effect to the commercial intentions of these Terms.

We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act (DMCA). If you believe that your work has been copied or used on the Website in a way that constitutes copyright infringement, please send the following information to us at contact@djerfavenue.com.

These Terms and your use of the Website are construed under and governed by the substantial laws of the State of California. The state and federal courts in Los Angeles County, California, will have exclusive jurisdiction over the applicability or enforceability of the Terms. You consent to the jurisdiction of those courts and waive any objections as to personal jurisdiction, inconvenient forum, or any other basis or any right to seek to transfer or change venue.