Community FAQ

The Djerf community is a home for Djerf angels where you can wear, create memories, get inspired, and share your experience with Djerf Avenue. On this platform, you can discover and save creative ideas, follow and be inspired by other members of the community and share your own experiences with Djerf Avenue. You can also upload or save your favorite pins to your own boards to keep your ideas organized and easily accessible. Whether you're a Djerf angel looking for new ideas or just want to connect with like-minded people, the Djerf community is the perfect place to call home.

Check out our onboarding video to get started!

For us, the community is everything. You are the reason we do this. That's why we’ve integrated the community as much as possible with experience on our site. You can always go to the community home by tapping the user icon in the navigation, but you can also use the community toggle in the navigation (mobile) to jump between the Djerf avenue site and the Djerf community.

The community consists of the following primary areas that you can read more about below:

The home section is the startingplace to explore new styles, ideas and inspiration. In your home feed you will find stylepins and styleboards from other angels for you to start follow to create your own Djerf community experience.

A stylepin is an image uploaded by other angels or Djerf, that you can save to your own styleboards. Save pins to your boards by clicking on the "heart" button and select a styleboard. You can create as many boards as you like, and give them descriptive names to help you find your pins later. Tap on a stylepin to open the stylepin view where you can see more info, such as who created it and if there are Djerf products in it. You can also comment and reply to comments here.

A styleboard is a collection of stylepins created by an angel. You can follow a styleboard by tapping the heart and adding it to your saved styleboards located under “my profile”.

Angels are other users in the community and you can find them everywhere as creators of individual stylepins or styleboards, or by using the search.

The search function can always be found in the menu and allows you to toggle what kind of result you want to find. You can search for Products, Stories, Angels, Styleboards and Stylepins.

To create a stylepin, upload an image using the “create” button found on the top of the page on both “Home” and ”My profile”. Select an image to upload, give it a short descriptive title, tag products if there are any and select/create a styleboard to add it to. If you are the creator of a specific stylepin you can always find and edit it from “my uploads”. Both stylepins and styleboards can be made private by the user.

A styleboard can be created the same way as a stylpin - using the “create” button. You can also create it while uploading or saving a stylepin. Styleboards can be shared and people can save it unless you make it private.

To write a review on a product you need to be logged in and have purchased the product. Then you can visit the product page and enter your review at the review section located in the bottom of the page.

On “my account” you can find all things related to your account and personal information etc. To change your avatar simply tap edit on profile details, choose a photo and make sure you have the rights to upload it, then save changes and it’s done.

No. You fill in whatever you want. Your username is generated, but displayed name and bio is totally optional. If you don't fill it in, nothing will show. Djerf community is for everyone and you decide yourself how much you want to share.

Yes. Simply use the toggle switches located in “edit” mode of profile details.

Here you can get an overview current and past orders, as well as track status of ongoing orders.

Do you have any questions?

You are always welcome to get in touch with our Customer Service Team at contact@djerfavenue.com. We are happy to assist you with any inquiries or questions you may have. The working hours of our team are 08:00-17:00 CET and 9AM-5PM, New York. Our team only works Monday-Friday.

Yes, you can exchange your item to another size or color, permitted it is in stock at the warehouse. If the size you request is out of stock, please make a return. We offer one (1) free exchange per order, please fill out the return form here.

To add a product to the wishlist, simply tap the heart icon on a product card once. That action will save the product to the wishlist that is accessible using the wishlist icon in the menu or by going to “wishlist” in community. If you tap the heart icon on a product once, and then also tap the “add to styleboard” text you will get the option to add it as a stylepin to a styleboard. If you add it as a stylepin, it will also be added to the wishlist.

In summary: The wishlist only consists of products that are saved by tapping the heart icon on productcard once, but not added to specific styleboards as stylepins.