Customer Service
DO YOU SHIP TO MY COUNTRY?
Yes, we ship to the Canada from our Swedish warehouse.
DELIVERY TIME
The delivery time varies and ranges between 2 to 8 working days, depending on your shipping provider and chosen delivery method.
When you have chosen your preferred shipping method, the calculated delivery time will be displayed at checkout. As soon as the package has left the warehouse, you'll get an email with the tracking information so that you can follow your order more accurately.
Please note that we reserve the right to extend the delivery time due to customs.
SHIPPING COST
We offer free shipping on all orders over 295 CAD.
Orders below the required amount for free shipping, will get a calculated shipping cost in the checkout.
TRACK YOUR ORDER
To track your order, please use the tracking number that's included in the shipment confirmation e-mail.
If you haven't yet received the shipment confirmation e-mail, it means that your package hasn't been dispatched. You will receive the e-mail as soon as your order has left the warehouse.
Please note that if you don't pick up your order and it's sent back to us, we do not stand for the shipping cost to resend it back to you.
CUSTOMS
Canadian customers do pay tax in-store.
However, Canadian customers are not charged duties upon importation.
We did not charge any tax on our old website, but with increased sales we are now obligated to charge so-called sales tax.
Because of this, we have lowered the prices on all of our products on the Canadian site so that the total amount with the new tax won’t be much higher.
The tax is automatically added in checkout and will vary depending on the province.
SHIPPING OPTIONS
We provide the following shipping options in the Canada:
UPS Express Saver
DHL Express Worldwide