Customer Service

Welcome to Djerf Avenue and our website, Djerfavenue.com (the “Website”). These Terms and conditions (the “Terms”) apply when you as a consumer, place an order through or use djerfavenue.com and associated pages. These Terms constitute an agreement between you and Djerf Avenue AB, reg. no. 559196-2245, Engelbrektsgatan 7, 114 32 Stockholm, and by placing an order through or by using the Website you agree to these Terms. We ask that you carefully read the Terms before further use of the Website.

All purchases made through the Website are intended for non-commercial use only and by placing an order through the Website you confirm that you are an end consumer. Upon suspicions of you purchasing for commercial use, Djerf Avenue reserves the right to request proof of you being an end consumer and to deny or cancel your order until such proof has been provided by you.

When shopping on the Website, we will process some of your personal data in order to carry out your purchase. We may also use cookies and similar techniques to enhance your experience of the Website.

You can read more about how we process personal data in our Privacy Policy and our use of cookies in our Cookie Policy.

After submitting your order, we will send you an automatic order confirmation via e-mail to confirm that we have received your order and that we will start to control the availability of the order. Please note that the order confirmation e-mail is an acknowledgement that we have received your order and is not and acceptance of the order.

The prices on the Website are shown in Swedish kronor (SEK), Euro (EUR), US Dollar (USD), British Pounds (GBP), Australian Dollars (AUD) and Norwegian kronor (NOK), depending on where you are visiting from.

All prices set out on djerfavenue.com are including VAT in accordance with applicable legislation. If an order is placed from a country outside of the EU, the prices are excluded VAT. Orders shipped to countries outside of the EU may be subject to local VAT, import duties and/or taxes, which are levied once your package reaches your delivery address. You will be responsible for the payment of such import duties and taxes. The VAT will be based on your total order value, regardless of your order is subject to a campaign. It should be noted that Djerf Avenue has no control over these charges and, since these charges are different in different countries, Djerf Avenue cannot predict the amount. Please contact your local customs and/or tax office for more information.

Please note that the delivery costs are not included in the prices for the products. The delivery costs are shown in connection with the shipping methods at the checkout stage.

If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be canceled. Djerf Avenue always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a canceled order, we will repay the amount to you.

Please note that Djerf Avenue may cancel an order even after it has been accepted by Djerf Avenue, provided that you realized or should have realized that the price information was incorrect.

Our payment provider is Adyen. We accept credit cards such as VISA, Mastercard, Discover, Maestro, American Express, Paypal, iDeal Payments, Sofort and Klarna (read more about Klarna’s payment conditions here). If your choice of payment method is not working at the time of your purchase, Djerf Avenue reserves the right to change the payment method.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


We also accept e-gift cards issued by Djerf Avenue.

Djerf Avenue offers e-gift cards issued by Djerf Avenue (“E-gift Cards”).

E-gift Cards are valid as a payment method on our Website and may be used as full or partial payment of your purchase. If your selected products exceed the value of your E-gift Card, you will have to add an additional payment method in order to complete the purchase and place your order.

Once the total amount of an E-gift Card has been used for purchase, the E-gift Card cannot be used as a payment method and will automatically be deactivated.

E-gift Cards are valid for 1 year from the date of issuance (“Expiration Date”). After the Expiration Date, the E-gift Card is no longer valid for payments and cannot be re-activated. Any remaining value cannot be refunded.

Our E-gift Cards cannot be refunded. E-gift Cards are not valid as a payment method for a new E-gift Cards. No discounts, promotion codes, or vouchers will apply for the purchase of an E-gift Card.

E-gift Cards shall not be utilized in a way incompatible with our Terms and Conditions or in a way that may be misleading, fraudulent, or damaging to Djerf Avenue. In case of such acts, Djerf Avenue reserves the right to, without prior notice to you, deactivate your E-gift Card at any time, deny you all future purchases, and charge you for all the costs and damages incurred by Djerf Avenue and/or its partners.

Djerf Avenue is not responsible for the loss, theft, or damage of an issued E-gift Card.

Djerf Avenue may offer you to take part in campaigns where other terms and conditions may apply. Such terms and conditions apply as long as the campaign is active and for the specific products specified by Djerf Avenue in connection with the campaign. We reserve the right to at any time cancel a campaign, upon cancelation or expiration of a campaign these Terms will apply. A campaign including only specific items on the Website will last for a limited time and while supplies last.

After a purchase on the Website has been made, Djerf Avenue will not make any adjustments to the amount paid by you, unless you have received the wrong price due to technical issues/errors on the Website.

We ship our products worldwide and the estimated delivery date depends on the country and the shipping alternative you choose. We provide the following shipping methods: DHL Express, DHL Freight, Budbee, UPS Standard and Schenker.

Please note that the estimated delivery time does not take into account possible delays caused by payment authorization and/or stock availability.

In the event that Djerf Avenue fails to deliver your order within 30 days, you may have the right to cancel your purchase. If you wish to cancel your order, you must contact Djerf Avenue’s customer support at contact@djerfavenue.com. A cancellation is not valid until you have received a confirmation from Djerf Avenue. In the event that the item has already been processed, you are obliged to receive the order. However, this does not limit your right to cancel the order.

If a product is no longer offered, Djerf Avenue has the right to cancel the purchase and issue a refund. We will notify you of a refund or if a similar product is available. Djerf Avenue’s responsibility for errors in connection with delivery is limited to what is set out in these Terms.

In the event that an order is delivered to a pick-up point and you fail to retrieve the package in time, We reserve the right to take out a fee to cover any additional costs. If your product has been damaged during transport, you must report it as promptly as possible to Djerf Avenue’s customer support.

You have the right to withdraw your purchase for a full refund within 14 days of receiving your order by returning your product. Your right to withdraw your order is provided that the product and packaging are in the same condition as when you received it and in its original containers with labels and protective stickers intact. This does not limit your right to carefully open and examine the product. However, if the product is not in such a condition that can be expected upon the return, Djerf Avenue has the right to deduct an amount from the refund corresponding to the product’s decline in value.

Your right to withdrawal does not apply in relation to such products that have been produced according to your special requirements or which are clearly tailored to your personal wishes, e.g. products with a customized variation or print, such as personalized monograms, nor to products that cannot be returned due to health or hygiene reasons (eg. Face masks). This means that in relation to Djerf Avenue beauty products, your right to withdrawal only applies if the product and its packaging is unbroken, unused, and returned with an undamaged seal in its original packaging. Djerf Avenue will not accept returned beauty products that are opened or used.

For the withdrawal to be processed by Djerf Avenue, you have to notify Djerf Avenue about your wish to withdraw from the purchase within 14 days of the date on which you received the order. The notice may be sent in different ways. Preferably, you can contact Djerf Avenue’s customer support by filling out the information requested via the following link. You can also use the standard form that can be found on Konsumentverket’s website here. If you use the standard form, please send it to our address at Engelbrektsgatan 7, 114 32 Stockholm, Sweden.

We will pay your refund as promptly as possible, but no later than within 14 days from the date we’ve received the product and registered the return or you have proven that the product has been sent back. The refund will be made to the source of the original purchase unless otherwise agreed or deemed necessary. Please note that products purchased directly from our Website cannot be returned at a local store. Please note that you will be responsible for paying the shipping costs for the return package.

You, as a consumer, always have the right to return defective goods within three years from purchase, provided you make us aware of the defect within a reasonable time frame after the defect of the item has been discovered. Returns made within two months of discovery of the defect are always considered to have been returned within a reasonable period of time. In case of defective products, we will provide a full refund of the purchase price provided that the above terms have been met. For a product to be considered defective, the defect must have occurred before it was sold. If you return a defective product within two years from the date of sale, the defect is deemed to have occurred before it was sold, unless we show that this is not the case. If the return is made more than two years past the sale, you are required to provide proof that the defect occurred before the date of sale.

Once Djerf Avenue has received your claim, we will process it and revert with further instructions. We recommend that you send your claim as promptly as possible after you have noticed the damage or defect. Your claim is subject to repair, replacement, or refund. If a particular product is no longer in stock, you have the right to replace the product with a product of a similar model or design or the right to be refunded.

In the event that no defect or damage as set out in this warranty is discovered upon Djerf Avenue’s examination, your claim will be denied and Djerf Avenue will charge a fee for the cost of returning the product. All attempts at fraud will be reported to the authorities. Djerf Avenue reserves the right to not process your claim if an attempt at fraud is suspected.

All beauty products should be used strictly in accordance with their instructions, precautions, and guidelines. You should always check the ingredients for the product to avoid potential allergic reactions. Use of the Website or Djerf Avenue’s marketing of the beauty product is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any Products or information received from the Site or Djerf Avenues other marketing channels before using or relying on them. Djerf Avenue does not give or intend to give any answers to medical-related questions. Please refer to your doctor or a health care practitioner for all medical questions, concerns, and decisions regarding the possible treatment of any medical condition. If you have had an allergic reaction to a product you purchased from Djerf Avenue, please contact professional medical advice. In addition, please contact Djerf Avenue. We never record information about your health or make recommendations about your health or allergic reactions, but your information will be useful for our further investigation.

All of our beauty products have a symbol that looks like a can with an open lid on their packaging. This symbol indicates the shelf life of the product from the moment the product is opened, specified in number of months (e.g. 12m means twelve months). Keep in mind that the shelf life is affected by how you store the product. Beauty products are best stored in a dry cool place, not exposed to direct sunlight. Further, the use of the product may also affect the shelf life. For example, don't use your fingers or hands in the beauty formula containers, as this can affect the product and shorten its shelf life.

Djerf Avenue has no responsibility in relation to errors in images, product description or technical specifications, incorrect prices or discount codes and price adjustments (such as changes in prices from suppliers or currency fluctuations), or inaccurate information regarding whether an item is in stock set out on the Website. Djerf Avenue has the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you have ordered, we will notify you and await your approval of the corrected price before continuing with the order.

All pictures on the Website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product’s exact appearance, features or origin.

Djerf Avenue is not liable for any damage on other items caused by your use of the purchased products or any loss suffered by you caused by the same provided your use has been made in accordance with any applicable user guidelines and with proper care. You are responsible for a product being non defective before use.

Our liability to you for any loss or damage arising in connection with your order on the Website is limited to the total amount of your order. Djerf Avenue has no liability for indirect losses.

The Website and all the content on it are owned by Djerf Avenue or its licensors. The information and all content are protected by intellectual property and marketing laws. This means that the trademarks of Djerf Avenue, logos, trade names, images, graphics, designs, layout, and information about products, services, and all other content (excluding user generated content) may not – except for personal and non-commercial purposes - be copied or used without written approval from Djerf Avenue. However, please note that the Website may contain links to other websites beyond Djerf Avenue’s control. Djerf Avenue cannot be held liable for content or privacy policies of such third party websites.

All products sold through the Website remain Djerf Avenue’s property until full payment has been received. All attempts at fraud will be reported to the authorities. Djerf Avenue reserves the right to cancel a purchase if fraud is suspected.

Djerf Avenue shall not be liable for any damages, loss, or penalties caused by the non-performance in accordance with these Terms due to circumstances out of its control including but not limited to in case of war, warlike events, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural catastrophes or similar event, technical problems, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors due to circumstances stated herein. If such circumstances occur, we will try to inform you.

If any part of these Terms is held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms; instead, the invalid terms and conditions shall be replaced with the terms in order to give effect to the commercial intentions of these Terms.

These Terms and your use of the Website are construed under and governed by the substantial laws of Sweden. Any dispute arising from or in connection with these Terms and your use of the Website shall be finally settled by the Swedish court. Notwithstanding the above, Djerf Avenue has the right to, at its sole discretion, choose to take legal action against a consumer where the consumer has its permanent residence. If a dispute arises between you as a customer and Djerf Avenue, and we are unable to resolve the dispute, you can submit a complaint to the EU’s functioning dispute settlement online, ODR. More information can be found via the following link http://ec.europa.eu/odr.

If any provision of these Terms is found to be invalid or unenforceable (partly or in whole), the provision in question shall be enforceable to the extent permitted by applicable law. The remaining terms, provisions, covenants, and restrictions set forth herein shall remain in full force and effect and shall not in any way be affected.

Djerf Avenue reserves the right to modify these Terms at any time. Any changes to these Terms will be posted on the Website. Changes apply from the time they are set out on the Website and are able for you to review.

These Terms were last updated on: 2024-04-08