Extended returns until Jan 16th for all orders placed in December | Free delivery on orders over 2100 NOK

CUSTOMER SERVICE

Orders

Prices are shown and charged in either SEK, USD, GBP, AUD, EUR or NOK.

The currency is determined by your shipping region and the site you are on. Therefore, please make sure you are on the right site by checking the shipping region selector that is in the menu to the right.

If you can't find your local currency, country or shipping region, then please choose the Worldwide option and the orders will be charged in USD.

Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.

It depends on whether the order has synced with our warehouse. If your order has synced with the warehouse already, we unfortunately cannot make any changes or cancellations.

We recommend you to email customer service at contact@djerfavenue.com with your request. Please thoroughly check your order before continuing.

We can amend the information depending on whether the order has synced with our warehouse. If your order has synced with the warehouse already, we unfortunately cannot make any changes to it. 

We recommend you to email customer service at contact@djerfavenue.com with your request. Please make sure to double check that all information is correct before placing your order. 


Please make sure that you have chosen the correct website to shop from in the drop down menu. The shipping region selector will be located to the right. Please note that you should only choose the European Union if your country is an EU member country. If your country is located in Europe but not a member of the European Union, please pick Worldwide.

For example, Switzerland is located in Europe BUT is not a member of the EU – pick Worldwide.

The reason for this are different shipping options, taxes, etc.

If you can not find your package, we recommend you to firstly contact the transportation company to ask for a Proof of Delivery, as well as ask your neighbors/housemates if they have held the package on your behalf. 

If you still cannot locate your package, we are happy to assist you further. Please email our Customer Service Team at contact@djerfavenue.com.

We always recommend our customers to sign for the delivery of their package.


PAYMENT METHODS

  • American Express

    Available countries: All
    Currencies: CAD, EUR, GBP, NOK, SEK, USD

  • Discover
    All countries and all currencies

  • iDeal
    Only in Netherlands and in currency EUR

  • Klarna Pay Later*

    Available countries: DE, NO, SE, AT, BE, FI, CH, GB, PL, NL
    Currencies: CHF, EUR, GBP, NOK, PLN, SEK

  • Klarna Pay Now*

    Available countries: AT, BE, CH, DE, NL, SE
    Currencies: CHF, EUR, SEK

  • Klarna Pay Over Time*

    Available countries: AT, AU, CA, DE, ES, FI, FR, GB, IE, IT, NL, NO, PT, SE, US
    Currencies: AUD, EUR, GBP, NOK, SEK, USD

  • Maestro

    All countries and all currencies

  • Mastercard

    All countries and all currencies

  • Paypal

    Available countries: All
    Currencies: AUD, BRL, CAD, CHF, CZK, DKK, EGP, EUR, GBP, HKD, HUF, ILS, INR, JPY, MXN, MYR, NOK, NZD, PHP, PLN, RUB, SEK, SGD, THB, TWD, USD, VND

  • Sofort

    Available countries: AT, BE, CH, DE
    Currency: EUR

  • Visa

    All countries and all currencies


* If you have any questions regarding your Klarna order, please read their FAQ here.

Tax

  • US customers in Florida and New York do pay tax in-store and it’s automatically added in the checkout.

  • US customers outside of these states do not pay tax.

  • We did not charge any tax on our old website, but with increased sales we are now obligated to charge so-called sales tax for FL and NY.

  • Because of this, we have lowered the prices on all of our products on the American site so that the total amount with tax won’t be much higher.

  • To avoid any import-related fees, make sure to order from the US warehouse.

  • Please note that any orders over 850 USD may be charged with import-related fees. In this case, it is beyond our control.

  • UK customers do pay tax in-store for orders under 162 GBP incl. tax. 

  • For orders over 162 GBP incl. tax (135 excl. tax), tax is charged during importation. 

  • However, UK customers are not charged duties upon importation since the UK is still part of the Free Trade Agreement and we produce in the EU. 

  • Orders placed between the 20th-22nd of September may have paid tax both in-store and after importation. In this case, please get in touch with our Customer Service.


Please note that if you place more than 1 order a day (or multiple orders very close in time) that are all worth less than £135 each, then you might still have to pay VAT for every order, including an importation fee.

Meaning, separating your order into multiple deliveries to avoid paying VAT won’t be successful.

This is because the Customs will collect and count your orders to calculate their total value.

  • Canadian customers do pay tax in-store. 

  • However, Canadian customers are not charged duties upon importation. 

  • We did not charge any tax on our old website, but with increased sales we are now obligated to charge so-called sales tax. 

  • Because of this, we have lowered the prices on all of our products on the Canadian site so that the total amount with the new tax won’t be much higher.

  • The tax is automatically added in checkout and will vary depending on the province.


Shipping

We have two warehouses. One located in Värnamo, Sweden and the other warehouse located in Pennsylvania, USA. 

Our EU warehouse is predominately for customers in the EU, however, we may ship from this warehouse to the US in particular circumstances regarding stock availability.

We offer worldwide shipping and work with the following couriers:

  • DHL Express Worldwide (GOGREEN solution)

  • DHL Service Point

  • UPS Standard

  • UPS Express Saver

  • Budbee Home Delivery (Sweden only)

  • Budbee Box (Sweden only)

  • Schenker Service (Sweden only)

Please note that depending on your shipping region, your selection of couriers may change.

Your order delivery will take between 1-7 days, depending on which shipping provider is being used and where in the world you live.

We offer free shipping for all orders over 200 USD. If you do not exceed this amount, your shipping cost and options will be displayed at checkout.

Please note that we are not responsible for the calculations and charges of any additional customs fees/taxes charged by the transportation company. For more information about these potential added fees, kindly contact the transportation company directly for more information before placing your order.

If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can't locate your order, please email us at contact@djerfavenue.com and we’ll be happy to help.

On your phone – On the menu to the left you will find six different areas. Worldwide, Australia, United Kingdom, Sweden, Norway, European Union. If you are not in AU, UK, SWE, NOR, EUROPEAN UNION – please choose WORLDWIDE.

On your computer – On the top right corner, you will find six different areas. Worldwide, Australia, United Kingdom, Sweden, Norway, European Union. If you are not in AU, UK, SWE, NOR, EUROPEAN UNION – please choose WORLDWIDE.

Returns and exchanges

Items must be returned within 14 working days from receiving the package. The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

To make a return, please fill out the return form here. When you have submitted your return form, we will email the shipping instructions to you in a separate email.

Please note that refunds will be issued to the original payment method and that the return shipping cost is the following:

USA: 5 USD

Europe: 10 EUR

Australia: 30 AUD

United Kingdom: 15 GBP

Norway: 150 NOK

Sweden: 45 SEK.

For the rest of the world: 15 USD

Yes, you can exchange your item to another size or color, permitted it is in stock at the warehouse. If the size you request is out of stock, please make a return.

We offer one (1) free exchange per order, please fill out the return form here.

Yes, we offer one (1) free exchange per order.

No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.

Sizing

Choosing a size is unique to each individual. We provide handy size guides for each product to make the process easier for you. Please click on the “Size Guide” link to see the exact measurements. Read more about the size guide at “How do I use your size guide?” below. 

We offer the size range from XXS-XXL in all of our items. We are starting to expand the size range by offering XXXL. 

If you need further assistance, we are happy to help you at contact@djerfavenue.com.


Bedding sizes differ from country to country. Therefore, we have written the exact measurements in both inches and centimeters for all bedding sizes. Click on “Size Guide” to access. We recommend you to measure your current bedding and compare to see what will be best for you. 

If you would like further advice, we are happy to help you at contact@djerfavenue.com.

Our size guides include a photo that demonstrates how and where to measure each garment correctly. Measurements are shown in inches/cm when the garment is laying flat, multiply x 2 to get full measurement all around. 

General

You are always welcome to get in touch with our Customer Service Team at contact@djerfavenue.com. We are happy to assist you with any inquiries or questions you may have. The working hours of our team are 08:00-17:00 CET and 9AM-5PM, New York. Our team only works Monday-Friday.


To learn how to best care for your garments, please click on the link "Fabric Care" in the footer for more information.

Our website can be read in English, German and French. Please choose your shipping region and preferred language in the drop down menu, located in the top right corner.