Free delivery over 1995 NOK

CUSTOMER SERVICE

Orders

Prices are shown and charged in NOK.

The currency is determined by your shipping region and the site you are on. Therefore, please make sure you are on the right site by checking the shipping region selector that is in the menu to the right.

If you can't find your local currency, country or shipping region, then please choose the Worldwide option and the orders will be charged in USD.

Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.

No, we can't cancel or make any changes on your order once it has been placed and confirmed.

Therefore, we kindly ask you to double-check your details before placing your order.

No, we can't make any changes on your order once it has been placed and confirmed.

Therefore, we kindly ask you to double-check your details before placing your order.


You are currently on the Norwegian site. If you'd like to switch to a different site, please find the shipping region selector:
On your phone – In the menu to the left and furthest down, you will find our shipping region selector.

On your computer – On the top right corner, you will find our shipping region selector.

Please note that you should only choose the EU site if your country is an EU member country. If your country is located in Europe but not a member of the European Union, please pick Worldwide.

For example, Switzerland is located in Europe BUT is not a member of the EU – pick Worldwide.

The reason for the different options are for shipping, taxes, etc.

If you can not find your package, we recommend you to firstly contact the transportation company to ask for a Proof of Delivery, as well as ask your neighbors/housemates if they have held the package on your behalf. 

If you still cannot locate your package, we are happy to assist you further. Please email our Customer Service Team at contact@djerfavenue.com.

We always recommend our customers to sign for the delivery of their package.


Shipping

We ship to Norway from our Swedish warehouse that is located in Värnamo.

We offer the following couriers and shipping options:

  • DHL Economy Select

  • DHL Express Worldwide

  • UPS Standard

Please note that depending on where in Norway you're located, your selection may vary.

Your order delivery will take around 2-8 business days, depending on which shipping option you've chosen in the checkout.

You can see how many days the delivery is estimated to take in the checkout, before placing your order.

We offer free shipping for all orders over 1995 NOK. If you do not exceed this amount, your shipping cost and options will be displayed at checkout.

If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can't locate your order, please email us at contact@djerfavenue.com and we’ll be happy to help.

As of right now, you are on the Norwegian site. If you don't live in Norway, please locate the shipping region selector:

On your phone – In the menu to the left and furthest down, you will find our shipping region selector.

On your computer – On the top right corner, you will find our shipping region selector.

Please note that you should only choose the European Union if your country is an EU member country. If your country is located in Europe but not a member of the European Union, please pick Worldwide.

For example, Switzerland is located in Europe BUT is not a member of the EU – pick Worldwide.

The reason for the different options are for shipping, taxes, etc.

Returns and exchanges

  • Items must be returned within 14 working days from receiving the package. The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

  • To make a return, please fill out the return form here. When you have submitted your return form, we will email the shipping instructions to you in a separate email.

  • Once we receive your returned item at our warehouse, we conduct a thorough quality control check to ensure its condition. As soon as the item has arrived and passed our quality control, we promptly process your exchange order. This ensures that you receive your desired item in a timely manner, allowing you to enjoy your new purchase as soon as possible. Please note that you will receive an e-mail with a tracking link as soon as your exchange order has been shipped.

  • If you order a product that was bought to get a free item and wish to return the purchased item within the 14-day return window, you will also need to return the free item that came with the order. For example, if we offer a product for free like the Dream Scarf, along with the purchase of a Dream item, the Dream Scarf needs to be returned with the Dream item.

  • Please note that refunds will be issued to the original payment method and that the return shipping cost is 150 NOK.

Yes, you can exchange your item to another size or color, permitted it is in stock at the warehouse. If the size you request is out of stock, please make a return.

We offer one (1) free exchange per order, please fill out the return form here.

Yes, we offer one (1) free exchange per order.

Once we receive your returned item at our warehouse, we conduct a thorough quality control check to ensure its condition. As soon as the item has arrived and passed our quality control, we promptly process your exchange order. This ensures that you receive your desired item in a timely manner, allowing you to enjoy your new purchase as soon as possible.

Please note that you will receive an e-mail with a tracking link as soon as your exchange order has been shipped.

No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.

If you have received an item with defects or if you have received the wrong item entirely (wrong size, color, or product) from what you have ordered, please read more here.

PAYMENT METHODS

When you're shopping from our Norwegian site, you can choose from the following options:

  • American Express

  • Discover

  • Klarna Pay Later*

  • Klarna Partial Payment*

  • Maestro

  • Mastercard

  • Paypal

  • Vipps

  • Visa

    * If you have any questions regarding your Klarna order, please read their FAQ here.

VAT, custom duties and fees

Your order is duty free and VAT is payed in-store, including any extra charges. Meaning, you will not have to pay anything extra when receiving your package. Please read more here.

Sizing

Choosing a size is unique to everyone. Therefore, we provide handy size guides for each individual product to make the process easier for you.

To find the size guide, go to the product and click on the “Size Guide” link that is located near the size range to get the exact measurements.

If you want to read more about our size guide, please check click here.

If you need further assistance, we are happy to help you at contact@djerfavenue.com.

Our size guides include a photo that demonstrates how and where to measure each garment correctly. Measurements are shown in inches/cm when the garment is laying flat, multiply x 2 to get full measurement all around. 

Bedding sizes differ from country to country. Therefore, we have written the exact measurements in both inches and centimeters for all bedding sizes. Click on “Size Guide” to access. We recommend you to measure your current bedding and compare to see what will be best for you. 

If you would like further advice, we are happy to help you at contact@djerfavenue.com.

Restocks

To check when and what item is restocking, please take a look at our Coming Soon page in our menu. By selecting one of the items that are shown, you may see the date/month in which the product will be either restocking or launching. If there is no date/month posted, we do not have a set date just yet.

If an item or a specific size is sold out, you will have the option to sign up to get notified when the product is in stock again.

To get a restock notification for the chosen item, go to the product on the website and tap the sold out size that you are interested in and enter your email address.
Now you will be notified by email if and when any new stock is uploaded to the website.

We recommend keeping an eye out on our socials @djerfavenue for any and all news related to upcoming restocks and launches, as the date and time will also be provided.

Drops

Our drops typically occur at 16:00 CET in which the date will always be provided beforehand on the Coming Soon Page and on our socials.

We kindly ask that you convert 16:00 CET to your personal time zone. If you are not sure how to do so, we recommend visiting a common conversion website where you can view your local time zone online.

Please keep an eye out for drop dates on our socials @djerfavenue where we share a countdown of upcoming launches.

General

You are always welcome to get in touch with our Customer Service Team at contact@djerfavenue.com. We are happy to assist you with any inquiries or questions you may have. The working hours of our team are 08:00-17:00 CET and 9AM-5PM, New York. Our team only works Monday-Friday.


To learn how to best care for your garments, please click on the link "Fabric Care" here or in the footer for more information.

Our website can be read in English, German, French, Swedish, Danish and Norwegian. Please choose your shipping region and preferred language in the drop down menu, located in the top right corner.