Customer Service

When you have chosen your preferred shipping method, the calculated delivery time will be displayed at checkout.

As soon as the package has left the warehouse, you'll get an e-mail with the tracking information so that you can follow your order more accurately.

Please note that we reserve the right to extend the delivery time due to customs.

Orders below the required amount for free shipping, have a shipping cost that is calculated at checkout and depends on the chosen shipping provider and delivery method.

On 1 April 2020, the VOEC scheme (VAT On E-Commerce) took effect for foreign online shops and online marketplaces. As of this date, such businesses will collect Norwegian value-added tax (VAT) when you pay for goods that you have purchased online. Read more here.

In 2020, the NOK 350 limit was removed for all goods. A transitional arrangement has been established which means that goods under NOK 350 are exempt from the declaration obligation during the transitional period. There is still VAT on all goods from the first NOK after 1.4.2020. Read more here.

In practice, this means that the NOK 350 limit remains in effect, and you do not have to pay import duty on such shipments.

If you are going to shop online from abroad for more than NOK 350 you can calculate how much you have to pay in customs duty and fees with the import calculator here.

If you haven't yet received the shipment confirmation e-mail, it means that your package hasn't been dispatched. You will receive the e-mail as soon as your order has left the warehouse.

Please note that if your order is sent back to us, we won't stand for the shipping cost to resend it back to you.