CUSTOMER SERVICE

Our haircare products are formulated and produced in Sweden. Please read more about our factories here.

Yes. All of our products are vegan, cruelty-free and certified by PETA.

Please note that we only ship Djerf Avenue Beauty to these countries:

• United States

• Canada

• the United Kingdom

• New Zealand

• Australia

• Iceland

• Liechtenstein

• Norway

• Switzerland
  
  All EU-countries

• Austria

• Belgium

• Bulgaria

• Croatia

• Republic of Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

Due to diverse global legislations and strict labeling laws, we regret that we cannot currently ship beauty products worldwide. Ensuring compliance in all markets is a priority for us, requiring significant time and effort.

We are actively exploring responsible ways to expand the countries we ship our beauty products to. To be notified when shipping to your country becomes available, please sign up for our mailing list.

• All beauty products should be used strictly in accordance with their instructions, precautions, and guidelines.

• Always check the ingredient list of the product to avoid potential allergic reactions.

• Beauty products are best stored in a dark and cool place, not exposed to direct sunlight.

• Avoid using your fingers or hands in the beauty formula containers, as this can affect the product and shorten its shelf life.

• Keep containers tightly closed when not in use.

Our products have a shelf life of 3 years (36 months) unopened.

All of our beauty products have a symbol that looks like a can with an open lid on their packaging. This symbol indicates the shelf life of the product from the moment the product is opened, specified in the number of months (e.g., 12m means twelve months).

All Djerf Avenue Beauty products are formulated to be suitable for all hair types.

Please make sure to always check the ingredient list of the product to avoid potential allergic reactions. If you have concerns about an allergy, please consult with a professional healthcare provider before using our products.

Our prices are shown and charged in USD on the Rest of the world site.

Therefore, please make sure that you are on the correct site before you shop. You can find the shipping region selector in the top right corner (desktop) and in the top left corner as a pin-icon (mobile).

Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.

No, we can't cancel or make any changes to your order once it has been placed and confirmed.

Therefore, we kindly ask you to double-check your details before placing your order.

No, we can't cancel or make any changes to your order once it has been placed and confirmed.

Therefore, we kindly ask you to double-check your details before placing your order.

As of right now, you are on the Rest of the world site.

If you are based in one of the following countries, please change to the correct site:

• US

• Canada

• Australia

• New Zealand

• Norway

• Sweden

• Denmark

• Germany

• France

• United Kingdom

• Austria

• Ireland

• Switzerland
  

• European Union: choose this site if your country is not listed above, but is a member of the European Union. If your country is located in Europe, but not a member of the European Union, please pick the Rest of the world site.

• Rest of the world: choose this site if you can't find your country above, and if your country is not a member of the European Union.

The reason for the different options are for shipping, taxes, etc.

We ship from Värnamo, Sweden.

Our Swedish warehouse ships to all of our worldwide customers and our Canadian warehouse is currently only for the US, and does not ship to Canada or any other nearby countries.

We offer worldwide shipping and work with the following couriers:

• DHL Express Worldwide (GOGREEN solution)

• UPS Express Saver

Please note that depending on your shipping region, your selection of couriers may change.

Your order delivery will take between 2-8 days, depending on which shipping provider is being used and where in the world you live.

We offer free shipping for all orders over 195 USD. If you do not exceed this amount, your shipping cost and options will be displayed at checkout.

Please note that we are not responsible for the calculations and charges of any additional customs fees/taxes charged by the transportation company. For more information about these potential added fees, kindly contact the transportation company directly or the customs in your country for more information before placing your order.

If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can't locate your order, please email us at contact@djerfavenue.com and we’ll be happy to help.

Yes! Orders placed after November 1st 2024 have the right to return until January 8th 2025.

• Items must be returned within 14 days from receiving the package. The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

• To make a return, please fill out the return form here. When you have submitted your return form, we will email the shipping instructions to you in a separate email.

• Once we receive your returned item at our warehouse, we conduct a thorough quality control check to ensure its condition. As soon as the item has arrived and passed our quality control, we promptly process your exchange order. This ensures that you receive your desired item in a timely manner, allowing you to enjoy your new purchase as soon as possible. Please note that you will receive an e-mail with a tracking link as soon as your exchange order has been shipped.

• If you order a product that was bought to get a free item and wish to return the purchased item within the 14-day return window, you will also need to return the free item that came with the order. For example, if we offer a product for free like the Dream Scarf, along with the purchase of a Dream item, the Dream Scarf needs to be returned with the Dream item.

• Please note that refunds will be issued to the original payment method and that the return shipping cost is 30 USD.

No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.

Choosing a size is unique to everyone. Therefore, we provide handy size guides for each individual product to make the process easier for you.

To find the size guide, go to the product and click on the “Size Guide” link that is located near the size range to get the exact measurements.

If you want to read more about our size guide, please check click here.

If you need further assistance, we are happy to help you at contact@djerfavenue.com.

Our size guides include a photo that demonstrates how and where to measure each garment correctly. Measurements are shown in inches/cm when the garment is laying flat, multiply x 2 to get full measurement all around. 

To get the specific measurements for a product, visit the product you are interested in and locate the size guide-link that is close to the size range.

To check when and what item is restocking, please take a look at our Coming Soon page in our menu. By selecting one of the items that are shown, you may see the date/month in which the product will be either restocking or launching. If there is no date/month posted, we do not have a set date just yet.

If an item or a specific size is sold out, you will have the option to sign up to get notified when the product is in stock again.

To get a restock notification for the chosen item, go to the product on the website and tap the sold out size that you are interested in and enter your email address.
Now you will be notified by email if and when any new stock is uploaded to the website.

You are always welcome to get in touch with our Customer Service Team at contact@djerfavenue.com. We are happy to assist you with any inquiries or questions you may have. The working hours of our team are 08:00-17:00 CET and 9AM-5PM, New York. Our team only works Monday-Friday.

To learn how to best care for your garments, please click on the link "Fabric Care" here or in the footer for more information.