Customer Service
Extended return policy during the holiday season:
Orders placed after Nov 1st 2024 can be returned until January 8th 2025.
Last day to order before Christmas:
US: December 15th
Sweden: December 13th
EU/ Worldwide: December 13th
Last day to order before New Years:
US: December 23rd
Sweden: December 21st
EU/ Worldwide: December 19th
DO YOU SHIP TO MY COUNTRY?
Yes, we ship to Switzerland.
DELIVERY TIME
The delivery time varies and ranges between 2 to 6 working days, depending on your shipping provider and chosen delivery method.
When you have chosen your preferred shipping method, the calculated delivery time will be displayed at checkout. As soon as the package has left the warehouse, you'll get an email with the tracking information so that you can follow your order more accurately.
Please note that we reserve the right to extend the delivery time due to customs.
SHIPPING COST
We offer free shipping on all orders over 250 CHF.
Orders below the required amount for free shipping, will get a calculated shipping cost in the checkout.
TRACK YOUR ORDER
To track your order, please use the tracking number that's included in the shipment confirmation e-mail.
If you haven't yet received the shipment confirmation e-mail, it means that your package hasn't been dispatched. You will receive the e-mail as soon as your order has left the warehouse.
Please note that if you don't pick up your order and it's sent back to us, we do not stand for the shipping cost to resend it back to you.
SHIPPING OPTIONS
We provide the following shipping options for Switzerland:
DHL Express Worldwide
DHL Express Economy
UPS Standard