CUSTOMER SERVICE

Our haircare products are formulated and produced in Sweden. Please read more about our factories here.

Yes. All of our products are vegan, cruelty-free and certified by PETA.

Please note that we only ship Djerf Avenue Beauty to these countries:

• United States

• Canada

• the United Kingdom

• New Zealand

• Australia

• Iceland

• Liechtenstein

• Norway

• Switzerland
  
  All EU-countries

• Austria

• Belgium

• Bulgaria

• Croatia

• Republic of Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

Due to diverse global legislations and strict labeling laws, we regret that we cannot currently ship beauty products worldwide. Ensuring compliance in all markets is a priority for us, requiring significant time and effort.

We are actively exploring responsible ways to expand the countries we ship our beauty products to. To be notified when shipping to your country becomes available, please sign up for our mailing list.

• All beauty products should be used strictly in accordance with their instructions, precautions, and guidelines.

• Always check the ingredient list of the product to avoid potential allergic reactions.

• Beauty products are best stored in a dark and cool place, not exposed to direct sunlight.

• Avoid using your fingers or hands in the beauty formula containers, as this can affect the product and shorten its shelf life.

• Keep containers tightly closed when not in use.

Our products have a shelf life of 3 years (36 months) unopened.

All of our beauty products have a symbol that looks like a can with an open lid on their packaging. This symbol indicates the shelf life of the product from the moment the product is opened, specified in the number of months (e.g., 12m means twelve months).

All Djerf Avenue Beauty products are formulated to be suitable for all hair types.

Please make sure to always check the ingredient list of the product to avoid potential allergic reactions. If you have concerns about an allergy, please consult with a professional healthcare provider before using our products.

Prices are shown and charged in GBP.

The currency is determined by your shipping region and the site you are on. Therefore, please make sure you are on the right site by checking the shipping region selector that is in the top right (desktop) or furthest down in the left menu (mobile).

If you can't find your local currency, country or shipping region, then please choose the Worldwide option and the orders will be charged in USD.

Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.

No, we can't cancel or make any changes to your order once it has been placed and confirmed.

Therefore, we kindly ask you to double-check your details before placing your order.

No, we can't cancel or make any changes to your order once it has been placed and confirmed.

Therefore, we kindly ask you to double-check your details before placing your order.

As of right now, you are on the UK site. If you don't live in the UK, please locate the shipping region selector:

On your phone – In the menu to the left and furthest down, you will find our shipping region selector.

On your computer – On the top right corner, you will find our shipping region selector.

Please note that you should only choose the European Union if your country is an EU member country. If your country is located in Europe but not a member of the European Union, please pick Worldwide.

For example, Switzerland is located in Europe BUT is not a member of the EU – pick Worldwide.

The reason for the different options are for shipping, taxes, etc.

We ship from our Swedish warehouse located in Värnamo.

We offer worldwide shipping and work with the following couriers:

• DHL Express Worldwide (GOGREEN solution)

• DHL Express Economy

Please note that depending on your shipping region, your selection of couriers may change.

Your order delivery will take between 1-7 days, depending on which shipping provider is being used and where in the world you live.

We offer free shipping for all orders over 195 GBP. If you do not exceed this amount, your shipping cost and options will be displayed at checkout.

No, we will stand for any custom fees and/ or additional charges upon importation.

Yes! Orders placed after November 1st 2024 have the right to return until January 8th 2025.

• Items must be returned within 14 days from receiving the package. The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

• To make a return, please fill out the return form here. When you have submitted your return form, we will email the shipping instructions to you in a separate email.

• Once we receive your returned item at our warehouse, we conduct a thorough quality control check to ensure its condition. As soon as the item has arrived and passed our quality control, we promptly process your exchange order. This ensures that you receive your desired item in a timely manner, allowing you to enjoy your new purchase as soon as possible. Please note that you will receive an e-mail with a tracking link as soon as your exchange order has been shipped.

• If you order a product that was bought to get a free item and wish to return the purchased item within the 14-day return window, you will also need to return the free item that came with the order. For example, if we offer a product for free like the Dream Scarf, along with the purchase of a Dream item, the Dream Scarf needs to be returned with the Dream item.

• Please note that refunds will be issued to the original payment method and that the return shipping cost is 15 GBP.

No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.

Choosing a size is unique to everyone. Therefore, we provide handy size guides for each individual product to make the process easier for you.

To find the size guide, go to the product and click on the “Size Guide” link that is located near the size range to get the exact measurements.

If you want to read more about our size guide, please click here.

If you need further assistance, we are happy to help you at contact@djerfavenue.com.

Bedding sizes differ from country to country. Therefore, we have written the exact measurements in both inches and centimeters for all bedding sizes. Click on “Size Guide” to access. We recommend you to measure your current bedding and compare to see what will be best for you. 

If you would like further advice, we are happy to help you at contact@djerfavenue.com.

To check when and what item is restocking, please take a look at our Coming Soon page in our menu. By selecting one of the items that are shown, you may see the date/month in which the product will be either restocking or launching. If there is no date/month posted, we do not have a set date just yet.

If an item or a specific size is sold out, you will have the option to sign up to get notified when the product is in stock again.

To get a restock notification for the chosen item, go to the product on the website and tap the sold out size that you are interested in and enter your email address.
Now you will be notified by email if and when any new stock is uploaded to the website.

You are always welcome to get in touch with our Customer Service Team at contact@djerfavenue.com. We are happy to assist you with any inquiries or questions you may have. The working hours of our team are 08:00-17:00 CET and 9AM-5PM, New York. Our team only works Monday-Friday.

To learn how to best care for your garments, please click on the link "Fabric Care" here or in the footer for more information.