VAT: When purchasing an order to the UK, you will no longer need to communicate with DHL UK to pay VAT when your package is on its way to you.
From now on, you will always pay 20% VAT in store included in all items, at any total order value. This will be visible at check out.
We then send your package DDP (VAT already paid) and from the moment your items are packaged, they will be shipped straight to you hassle free.
In short, you will pay 20% VAT in store at check out and from there, receive your package! No additional fees will be added.
If you have any questions, please do not hesitate to contact our customer service on firstname.lastname@example.org.
Since we went live with DDP on 30th June 2023, keep in mind that if you purchased before this date, you may still receive a letter from DHL UK and proceed to pay VAT that way.
If you have any concerns about this, you may contact us on the email above.