Extended returns until Jan 16th for all orders placed in December | Free delivery on orders over 170£

Customer Service

Brexit information

Due to Brexit, at the moment it’s a bit more complicated to send packages to the UK from the EU.

We’re working every day to make this process smoother for you.

We’re charging VAT (20%) in our UK shop on orders under 135£ NET. For orders over 135£ NET (162£ with tax), we will not charge you VAT in our checkout. Instead, you will receive a VAT invoice, from the transportation company directly.

If you have already paid the VAT in our store, this means you shouldn’t have to pay import VAT when receiving your package. This will be visible both in the cart and on the invoice.

We’re noticing however, that some customers still have to pay the import VAT on orders under 135£ NET. What we recommend first, is to contact the transportation company that delivered your package, and let them know you’ve already paid TAX and see if they can remove the VAT cost. If they can’t help you, you can email us at brexit@djerfavenue.com

Since the UK left the EU, the free trade that is within the EU is now not applicable.

Please note! If you place more than 1 order a day (or multiple orders very close in time) that are all worth less than £135 each, then you might still have to pay VAT for every order, including an importation fee. Meaning, separating your order into multiple deliveries to avoid paying VAT won’t be successful.

This is because Customs will collect and count your orders to calculate their total value.

  • VAT (taxes) – You’re paying VAT on our website on orders under 135£ Net. Then you shouldn’t pay any import fees. Orders over 135£ net (162£ with tax) will be tax-free (No VAT) in our store, but you will be charged the 20% VAT cost by the UK customs/transportation company, plus any additional duty fees calculated by the transportation company. This is unfortunately out of our control.

  • Custom duties (toll) – Since the UK left the EU, the free trade that is within the EU, is now not applicable. However, since we produce all of our products within the EU, we have a free trade agreement. This means that you shouldn’t pay any customs/toll fees. If you do, the transportation company has handled the package incorrectly. Please reach out to the transportation company and let them know the invoice is not correct. The only cost you should pay is the VAT import fee if your order value was over 135£ net (162£ with tax). Please note that there may be an admin cost connected to the import fee.